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Use for Permission to feature letters off-site (podcast, video, written), Tier A/B licensing threads, scripted collaboration, and press that needs licensing clarity. Follow our Media & collaboration page.

Not for General technical support, account or access recovery, “take this down” safety reports, or research consent (that usually follows a different path in our Terms—start with support@ or the contact approach described there).

Use for Syllabus questions, classroom use, curriculum integration, and good-faith faculty outreach. See For educators for discussion prompts and verification links.

Not for Republishing Mailbox content off-site or general press inquiries—use media@ for licensing.

Use for Content violations, privacy or safety concerns, and reports that may need moderation or escalation under our Community Guidelines.

Not for Creator licensing or formal permission to republish letters elsewhere—that belongs on media@. If the same situation involves both safety and licensing, email the best fit first and mention the other need so we can coordinate internally.

Use for General questions, bugs, feedback, and non-licensing partnership messages that are not yet vetted for our commercial (Tier B) track.

Not for Written approval to feature Mailbox content off-site. For that, use media@ and continue the thread there—we may ask you to resend or forward so approvals stay on the official licensing address.